Careers at Energetiq

Careers at Energetiq

Energetiq is a small, growing company introducing breakthrough products using our patented Laser-Driven Light Source (LDLS™) and Electrodeless Z-Pinch™ EUV technology.

OEM Account Manager

Position Summary

Energetiq is a 50+ person firm with a highly differentiated light source product that primarily serves the semiconductor equipment market segment. The Product Marketing group mostly support a parent company, Hamamatsu, sales team. The Hamamatsu subsidiary maintains a number of direct sales accounts, which require account management either to interface with the Hamamatsu sales team or to directly interface with the customer. An OEM account manager is required to drive customer support through the Hamamatsu sales person to coordinate factory responses to customer concerns. This individual will be responsible for the program management required to respond to customer concerns, from:

  1. communicating with Operations to confirm forecasting availability, lead times and delivery;
  2. align with Engineering to resolve requests for failure analysis and continuous improvement requests;
  3. coordinate with Service to respond to customer RMA needs and regular maintenance needs; and,
  4. collaborate with Product Marketing to answer any questions related to Product Capabilities and requests for product modifications. 

Key Responsibilities

  • Supports related facets of account management
  • Maximize customer satisfaction though relationship management, sales process, and engagement
  • Drives recurring revenue while continually enhancing the level of customer satisfaction delivered to the world’s top tier Semiconductor OEM customers
  • Responsible for successfully managing the needs of customers in order to meet the company's overall business plans and strategies
  • Contribute to the development and presentation of Energetiq Products and solutions to customer needs
  • Work closely with Engineering, Operations and Quality teams to comprehensively address outstanding customer issues and make sure customer concerns are closed in a timely fashion
  • Working alongside operations & product groups to support company development plans and meet customer demands
  • Supports annual business plan development in conjunction with the Product Marketing VP, which details activities to follow during the fiscal year
  • Prepare weekly / quarterly forecast and report to Product Marketing VP
  • Monitor and share market and competitor activities with team
  • Attend and present at client meetings and internal meetings with other staff/departments as necessary to perform duties and aid business development and customer support
  • International and domestic travel will be required up to 20% of the time
Qualifications & Skills
  • 7-10+ years of successful sales experience in the Semiconductor Industry, preferably in the critical components sector
  • Engineering (or other technical) degree - preferably Bachelor or Masters
  • Successful experience being customer facing on a regular basis
  • Demonstrated success in driving best of class customer satisfaction as seen through the customer’s eyes
  • Ability to grow revenue targets, maintain or increase margins, and demonstrate the ability to thrive in a demanding customer environment
  • Experience managing external sales channels through an integration
  • Regularly assess business development plans, quarterly business reviews, contracts and reporting, gain an understanding of the key players in our global client relationships. Develop and implement a plan for gaining deeper trust and engagement of senior management for both our clients, Hamamatsu (our parent), and ourselves
  • Communicate the voice of the customer, ensure proper customer service levels are maintained and we meet customer expectations. Function as senior liaison within sales, solutions, implementation and delivery/ ongoing customer support functions to manage, escalate and resolve issues as appropriate. Define the goals for customer service levels and work with the regional counterparts to drive a customer centric culture of performance for our global accounts

Core Competencies
  • Results-oriented: focused on driving key results with urgency to move the factory to address customer requests comprehensively
  • Talent and Organization Development: highly committed to and passionate about customer service and support for direct customers and the parent company sales teams
  • Collaborative: support and drive internal team building to get the right people involved at the right time to produce the best outcomes; lead planning sessions that foster new and useful ideas. Cross-functional, regional collaboration skillset and excellent executive communications skills. Ability to navigate and collaborate across a large global organization and deal with ambiguity
  • Customer Centered: expert at opportunity qualification in order to validate “fit for purpose” application of IRM’s offerings against defined customer strategic requirements. Strong presentation skills showcasing complex solutions and business case frameworks internally, and in the course of client presentations
  • Global Outlook: ability to operate in a global business, understanding the importance of cultural diversity while at the same time being able to drive effective change across different cultures.